Återbetalningspolicy

Last updated: October 7, 2026

What this policy covers

This policy applies to digital products, AI commercials, websites and other creative services ordered from Femton Film. Digital files are not returned as physical goods. Cancellation, faulty delivery and refund requests are handled as described below.

Business purchases

For an order placed for business purposes, the agreed package, written project terms and applicable law govern cancellation and refunds. A statutory consumer cooling-off period does not normally apply to a business purchase. Contact us promptly if you need to cancel or change a project; we will explain the work already completed and the available options.

Consumer cancellation period

For purchases made as a private consumer, we retain a 14-day cancellation period for online purchases, subject to the digital-content and service rules below and without limiting any additional mandatory rights. For services, the period starts on the day after the contract is concluded. This policy does not claim that every U.S. online purchase has a statutory 14-day cooling-off period.

Digital downloads and immediate access

A cancellation right for digital content supplied without a physical medium may end when delivery begins only where applicable law permits this and the required express consent, acknowledgement of loss of that right and contract confirmation have been obtained. If these conditions are not met, applicable cancellation rights remain in place. We do not treat access to a file alone as a universal waiver of your rights.

Custom services started or completed during the cancellation period

If a consumer expressly requests that work begin during the cancellation period and later cancels, a proportionate charge for work already performed may apply where permitted by applicable law. If a service has been fully performed during that period, the cancellation right may end only where the required express consent and acknowledgement were obtained and applicable law allows this.

Faulty, missing or incorrect delivery

If a delivered product or service does not work, is missing or does not match the agreed scope, email us with your order number and an explanation of the issue. We will investigate and, where appropriate, first try to correct the problem. This does not limit rights to repair, a price reduction, cancellation or a refund available under applicable law.

If we cannot deliver an agreed part of your order, we will refund that undelivered portion unless you agree to another solution.

Refund processing

Where a consumer is entitled to a refund following cancellation, we issue it without undue delay and no later than 14 days after receiving the cancellation notice, subject to any lawful conditions. Refunds normally use the original payment method. Your bank or payment provider may take additional time to display the credit.

How to request cancellation or support

Email femtonfilm@gmail.com or use our contact page. Include your name, order number, order email and the reason for your request. A clear statement that you wish to cancel is sufficient to exercise a cancellation right within the applicable period; use of a particular form is not required.

Nothing in this policy restricts rights that cannot be excluded under applicable consumer law. Terms in force when an order was placed continue to apply to that order unless a lawful agreement with the customer provides otherwise.